Information for Tenants

Tenant Information

Welcome to Proficient Properties! We highly value our tenants as we choose only the best! The following information is to assist you during your tenancy.

Payment can be made by:

Payment of rent and water usage are accepted by direct deposit into our bank account under your tenant deposit number.

Your tenant deposit number must be noted as a reference. Should your payment be received without the accompanying code and it becomes necessary to place a trace on same, the trace cost of $35.00 will be passed onto you.

If at any time you are unable to make a rental payment, on or before the due date, please make contact with your Property Manager immediately. Receipts will be posted to you upon receipt of a self-addresses envelope or you can ask for your rental ledger to be emailed to you at any time during your tenancy.

Should rental payments fall more than 14 days in arrears you will be issued with a Notice of Termination and action will be taken to recover owed funds. This could also result in your name being listed as a defaulter.

All Bonds, under law, are lodged with the Department of Fair Trading, Rental Bond Board. Bonds are held as security against any damage or undue wear and tear and will be refunded as promptly as possible, provided the property is left in the same condition as when the lease commenced and all outstanding monies are paid up to date.

Condition report

A premises condition report has been completed prior to you taking up occupancy. It is essential that you complete the report by placing a Y for yes or a N for no in the "Tenant agrees" column. The yellow copy MUST be signed and dated and returned to us within seven (7) days of the commencement of your tenancy.

Periodic inspection

4 periodic inspections can be carried out during the course of your tenancy within a 12 month period. Your will be given at least 7 days' notice of when an inspection is due.


We strongly urge you to obtain contents insurance to ensure that your personal possessions are covered against loss, damage or theft.

Repairs and maintenance

All repairs are attended to as promptly as possible. However it is often necessary to obtain the Landlords permissions and/or quote before any work can commence, so delays are sometimes unavoidable.

Any monies spent by yourselves on repairs and maintenance will not be reimbursed unless prior approval was obtained from this office and a receipt is produced.

PLEASE NOTE: All repairs and maintenance must be requested in writing to:

If you fail to keep arrangements regarding tradesman's access and a service charge for calling is received, we will have to pass this account onto you for payment.

Where applicable, the upkeep of the gardens and grounds are your responsibility.

Please do not store any unnecessary rubbish, bottles or debris on or around the premises. Please do not install any picture hooks without the Landlords/Agents prior written approval.


Under certain circumstances this office may give permission for internal repainting of the premises. Permission must always be given in writing prior to commencement of any work. It is essential that a colour scheme and brand of paint be submitted to us to obtain the Landlords approval.

Termination of lease

Your Residential Tenancy Agreement is a legal binding agreement, providing protection for both you and the Landlord. Once it has expired, you are at liberty to remain in the premises or give written notice to our office, if you wish to vacate. Please refer to you Residential Tenancy Agreement (Section 51 to Section 53.2 & Notes 3 and 4) and the New Tenant Checklist.

If however unforeseen circumstances arise and you have to vacate before the expiration of the Residential Tenancy Agreement, please advise us in writing immediately and we will endeavour to find another suitable tenant. The following costs will incur if you do break your lease.:

Section 42.

42.1 If the fixed term is for 3 years or less, 6 weeks rent if less than half of the term has expired or 4 weeks rent in any other case.

In some cases the present tenant may introduce a tenant to take over their lease. The Landlord's approval must be obtained, inspections are carried out and the above fees still apply.


Any changes to your work, home or mobile telephone numbers and email addresses must be advised to our office immediately.

Forms & Downloads

Here is a list of useful forms and downloads for tenants:

Michelle is always happy to discuss any Property Management matters with you, so please feel free to call her today.
(02) 8819 4920 or 0414 387 161